Welcome to babyboofashionz.shop.
These Terms of Service govern your access to and use of the babyboofashionz.shop website and apply to all products, content, features, purchases and services made available through the website.
Throughout these Terms of Service, “we”, “us”, “our” and “babyboofashionz.shop” refer to the operator of babyboofashionz.shop. “You”, “your”, “customer” and “user” refer to any person who visits the website, creates an account, places an order or otherwise uses our services.
By accessing the website or placing an order, you agree to these Terms of Service and the policies referenced in them, including our Privacy Policy, Shipping Policy and Return and Refund Policy.
Please read these Terms carefully before using the website or purchasing a product.
Nothing in these Terms excludes, restricts or replaces any mandatory consumer rights available under applicable United Kingdom law.
For questions about these Terms, our products, an order or our services, contact:
Website: babyboofashionz.shop
Email: info@babyboofashionz.shop
When contacting us about an order, please include your order number and the email address used during checkout.
babyboofashionz.shop is an online retail website through which customers may browse and purchase available products.
Our online store is hosted using Shopify’s ecommerce platform. Shopify provides technical infrastructure that enables us to display products, operate checkout, process orders and provide related ecommerce functions.
Certain functions may also be provided by independent payment processors, fulfilment providers, delivery companies, analytics services, customer-service platforms and other technology providers.
By using the website or placing an order, you confirm that:
You are legally capable of entering into a binding contract.
You are at least 18 years old or are using the website with the permission and involvement of a parent or legal guardian.
The information you provide is accurate, complete and current.
You will use the website only for lawful purposes.
You will comply with these Terms and applicable law.
We do not knowingly enter into purchase contracts directly with children who are not legally capable of entering into such contracts.
Products offered through babyboofashionz.shop are primarily intended for personal and household use.
You must not purchase products for unauthorised resale, commercial redistribution, fraudulent activity or another unlawful purpose without our prior written permission.
We may limit quantities or decline an order where we reasonably believe that it is connected to unauthorised resale, fraud, promotion abuse or other improper activity.
We take reasonable care to ensure that product information is clear and accurate.
Product pages may include:
Product descriptions
Photographs
Available sizes
Measurements
Colours
Materials
Care information
Prices
Availability
Other relevant characteristics
Customers should review the complete product description and sizing information before placing an order.
Product images are provided for illustrative purposes. Colours may appear differently depending on photography, lighting, screen settings, display quality and device type.
Measurements may vary slightly because of manual measurement or normal production tolerances.
Minor variations that do not materially affect the product’s quality, appearance or intended use will not necessarily constitute a defect. This does not affect your statutory rights where goods are faulty, materially misdescribed, not of satisfactory quality or not fit for purpose.
All products are subject to availability.
Adding a product to your shopping basket does not permanently reserve it. A product may become unavailable before checkout is completed or before an order is accepted.
We may apply reasonable quantity restrictions to an individual customer, household, account, delivery address or payment method.
If a product becomes unavailable after you place an order, we may:
Cancel the unavailable item
Offer an alternative with your agreement
Refund the amount paid for the unavailable item
Cancel and refund the affected order
We will not substitute a materially different product without your agreement.
To place an order, you must:
Select the desired product and available options.
Add the product to your shopping basket.
Review the products, quantities and prices.
Provide accurate billing and delivery information.
Select an available payment and delivery method.
Review the complete order summary.
Submit the order and complete payment.
Before submitting an order, you are responsible for checking:
Product selection
Size
Colour
Quantity
Delivery address
Billing information
Contact information
Delivery method
Total price
Submitting an order constitutes an offer to purchase the selected products subject to these Terms.
The checkout process allows customers to review order information before submission.
If you discover an error after placing an order, contact:
We will make reasonable efforts to correct the order. However, changes cannot be guaranteed after processing, fulfilment or dispatch has begun.
A requested change is not confirmed until we provide written confirmation.
After an order is submitted, we may send an automatic email acknowledging receipt.
An order acknowledgement confirms that we have received the order request. It does not necessarily mean that the order has been accepted.
Please review the acknowledgement and contact us promptly if any information appears incorrect.
A binding purchase contract is formed when we expressly accept the order or dispatch the products, whichever occurs first, unless an earlier communication clearly confirms acceptance.
We may decline or cancel an order before acceptance for reasonable grounds, including:
Product unavailability
Failed payment authorisation
Incorrect or unverifiable information
An incomplete delivery address
An obvious price or listing error
Suspected fraud or unauthorised payment
Breach of quantity restrictions
Delivery restrictions
Suspected unauthorised resale
Breach of these Terms
Legal or regulatory requirements
If payment has already been collected for an order that we do not accept, the applicable amount will be refunded to the original payment method.
After an order is accepted, we will normally provide confirmation electronically.
The confirmation may include:
Order number
Products ordered
Quantities
Prices
Billing information
Delivery information
Payment status
Links to applicable store policies
You should retain the order confirmation and these Terms for your records.
Product prices are displayed in the currency shown on the website and during checkout.
The total amount payable will be displayed before the order is submitted and may include:
Product prices
Applicable taxes
Delivery charges
Discounts
Other clearly disclosed charges
Prices and promotions may change before an order is accepted. Changes will not normally affect an order that has already been accepted.
We will not impose undisclosed mandatory charges after an order has been submitted.
Despite reasonable care, an obvious error may occasionally occur in relation to:
Price
Discount
Product description
Availability
Shipping charge
Website display
If an obvious error is identified before order acceptance, we may contact you and offer the opportunity to:
Proceed using the correct information
Correct the order
Remove the affected item
Cancel the order
We will not increase the price of an accepted order without your agreement, except where a customer-requested change affects the price or a change is required by law.
If an affected order is cancelled after payment, the relevant amount will be refunded.
Taxes collected by us will be displayed during checkout where applicable.
For international deliveries, the destination country may impose:
Import VAT
Customs duties
Clearance fees
Brokerage charges
Local taxes
Administrative charges
Where these charges are not collected during checkout, the recipient may be responsible for paying them to the relevant authority or delivery provider.
We do not control customs charges and will not falsify customs documents or declare an artificially reduced product value.
Available payment methods are displayed during checkout.
By submitting payment information, you confirm that:
You are authorised to use the selected payment method.
The payment information is accurate.
Sufficient funds or credit are available.
The payment is not connected to fraudulent or unlawful activity.
Payment providers may conduct authorisation, authentication, identity, address and fraud-prevention checks.
An order may be delayed, declined or cancelled if payment cannot be authorised or verified.
Payments are processed through Shopify or authorised third-party payment providers. babyboofashionz.shop does not normally receive or store complete payment-card numbers or card security codes.
Never send the following information by email:
Complete payment-card numbers
Card security codes
Banking passwords
Customer account passwords
Authentication codes
We will not ask you to provide this information by email.
If you suspect an unauthorised transaction or account compromise, contact your payment provider and notify us promptly.
Discounts and promotional offers are subject to the conditions displayed with the relevant promotion.
Unless expressly stated otherwise:
Only one promotional code may be used per order.
Promotional codes cannot be exchanged for cash.
Promotional codes cannot be applied retrospectively.
Promotional codes may be limited to selected products.
Promotional codes must be used before expiry.
Promotions are subject to product availability.
Discounts may not be transferred or resold.
We may refuse or withdraw a promotion affected by fraud, misuse, unauthorised publication or an obvious technical error.
This will not affect an order already validly accepted unless fraud or an obvious error occurred.
Where gift cards or store credit are available, additional conditions displayed when they are issued may apply.
Unless otherwise stated, gift cards and store credit:
May be used only on babyboofashionz.shop
Cannot ordinarily be exchanged for cash
Must not be resold without permission
May not be used to purchase another gift card
May be subject to reasonable security and verification requirements
Refunds for purchases made using gift cards or store credit may be returned to the same payment method where appropriate.
To request an order change or cancellation, contact:
Requests should be submitted as soon as possible.
We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order enters processing, fulfilment or dispatch.
If an order has already been dispatched, you may need to receive the parcel and follow our Return and Refund Policy.
This section does not affect any statutory cancellation rights.
Available delivery destinations, methods, charges and estimated delivery times are explained during checkout or in our Shipping Policy.
Delivery estimates are not guaranteed delivery dates unless we expressly agree in writing that delivery by a specific date is essential.
Delivery may be affected by circumstances including:
Carrier disruption
Customs processing
Severe weather
Public holidays
Industrial action
Transport congestion
Government action
Security incidents
Incorrect delivery information
Failed delivery attempts
Events outside our reasonable control
We will take reasonable steps to fulfil orders within the agreed delivery period.
Nothing in this section limits your rights where goods are not delivered within an agreed or legally required period.
You must provide a complete and accurate delivery address.
The delivery information should include:
Recipient’s name
Building or house number
Street
Apartment or unit details where applicable
Town or city
County or region where applicable
Postcode
Country
Telephone number
Email address
Contact us immediately if you discover an error.
We cannot guarantee that a delivery address can be changed after an order has entered processing or shipment.
Reasonable costs caused solely by incorrect information supplied by the customer may be charged or deducted where fair and legally permitted.
Depending on the carrier and destination, a parcel may be:
Delivered directly to the recipient
Left in an authorised safe place
Delivered to a neighbour
Delivered to a reception desk
Taken to a collection point
Held for redelivery
Returned after unsuccessful delivery attempts
Customers are responsible for reviewing tracking information and following reasonable collection or redelivery instructions.
Where you expressly authorise delivery to a particular safe place or person, delivery to that authorised location may constitute completed delivery, subject to applicable law.
Where we select and arrange the delivery provider, products generally remain at our risk until they are physically received by:
You
A person identified by you
An authorised delivery location where recognised by applicable law
If a parcel is lost or damaged before legal delivery has occurred, contact us so that we can investigate and provide an appropriate remedy.
Different rules may apply where you independently arrange a carrier that was not offered by us.
An order may be delivered in more than one parcel.
Separate parcels may:
Have different tracking numbers
Follow different delivery routes
Arrive on different dates
No additional standard shipping charge will be imposed solely because an order is divided into multiple parcels.
If an order is delayed or cannot be located, contact:
Please provide:
Your order number
Full delivery address
Email address used at checkout
Available tracking information
We may:
Review tracking records
Contact the carrier
Request a delivery investigation
Provide updated information
Arrange a replacement
Issue an appropriate refund
Provide another remedy required by law
A carrier’s delivered status may be considered as evidence but will not automatically prevent a legitimate non-delivery claim from being reviewed.
Consumers purchasing eligible goods online generally have the right to cancel without giving a reason.
The cancellation period normally ends 14 days after the day on which you, or a person identified by you other than the carrier, receives the goods.
For an order containing multiple products delivered separately, the cancellation period may begin after receipt of the final relevant product.
To exercise this right, send a clear cancellation statement to:
After notifying us of cancellation, eligible goods must be returned without undue delay and normally no later than 14 days after the cancellation notice.
Certain goods may be excluded from the statutory cancellation right, including:
Personalised or customised goods
Goods made to the customer’s specifications
Sealed hygiene-sensitive goods after the seal has been removed
Goods that deteriorate or expire rapidly
Other products lawfully excluded from cancellation rights
Further information is provided in our Return and Refund Policy.
Eligible products may be returned in accordance with our Return and Refund Policy.
Before returning a product, contact:
Do not send a product to an address that has not been provided or approved by us.
Our Return and Refund Policy explains:
Return deadlines
Eligibility requirements
Product-condition requirements
Statutory cancellation rights
Return shipping responsibility
Non-returnable products
Inspection procedures
Refund processing
Damaged or incorrect products
Exchanges
Any voluntary return policy offered by us is additional to statutory rights and does not replace them.
Approved refunds will normally be issued to the original payment method.
For an eligible statutory cancellation, we may withhold the refund until:
We receive the returned goods; or
You provide acceptable evidence that the goods have been returned
Where legally permitted, we may reduce a refund to reflect diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product.
Banks, card issuers and payment providers may require additional processing time after a refund has been issued.
Goods supplied to consumers must satisfy applicable statutory requirements.
Products must, where applicable, be:
Of satisfactory quality
Fit for their normal purpose
Fit for a particular purpose made known and accepted before purchase
As described
Consistent with an approved sample or model
If a product is faulty, damaged, materially misdescribed or otherwise does not conform to the contract, contact:
Please provide:
Your order number
A description of the problem
Clear photographs or videos
Photographs of the packaging and shipping label where relevant
Depending on the circumstances and applicable law, remedies may include:
Repair
Replacement
Price reduction
Rejection and refund
Reimbursement of reasonable return costs
Another legally required remedy
Nothing in these Terms limits your rights under the Consumer Rights Act 2015.
If you receive an incorrect product or an item is missing, contact us promptly.
Do not wash, wear, alter, dispose of or return an incorrect product before receiving instructions.
We may request photographs of:
All products received
The parcel
The shipping label
Any packing documentation
After reviewing the available evidence, we will provide an appropriate resolution.
Customers should follow all care, washing, storage and usage instructions supplied with a product or displayed on the relevant product page.
We are not generally responsible for damage caused by:
Failure to follow care instructions
Improper washing or drying
Accidental damage
Misuse
Normal wear and tear
Unauthorised alteration
Incorrect storage
Use for an unintended purpose
This section does not affect rights relating to an inherent defect or a product that did not conform to the contract when supplied.
Where customer accounts are available, you are responsible for:
Providing accurate information
Keeping login credentials confidential
Restricting access to your device
Keeping contact information current
Reporting suspected unauthorised access
You must not:
Use another person’s identity without permission
Attempt to access another customer’s account
Share an account for fraudulent purposes
Circumvent account restrictions
Use automated systems to create accounts improperly
We may suspend or close an account where reasonably necessary to protect users, investigate fraud, address a material breach or comply with law.
Closing an account does not remove obligations relating to an existing order or information that must be retained for legal purposes.
We take reasonable steps to maintain the website and its functions.
Access may occasionally be interrupted because of:
Maintenance
Technical problems
Software updates
Internet disruption
Third-party service failure
Security incidents
Events outside our reasonable control
We may modify, suspend or discontinue a website feature where reasonably necessary.
We do not guarantee that the website will always be uninterrupted, error-free or compatible with every device and browser.
Nothing in this section limits liability that cannot lawfully be excluded.
You may use the website only for lawful purposes.
You must not:
Commit or facilitate fraud
Submit false or misleading information
Attempt unauthorised access
Interfere with website operation or security
Introduce viruses, malware or harmful code
Scrape or extract website data without permission
Use automated systems to purchase limited products unfairly
Manipulate prices, promotions or reviews
Impersonate another person or organisation
Harass or threaten another person
Submit unlawful or defamatory content
Commit payment, chargeback or return fraud
Infringe intellectual-property rights
Use the website for unauthorised resale
Circumvent geographic, quantity or security restrictions
We may restrict access, cancel affected orders or take other lawful action where these requirements are materially breached.
Unless otherwise stated, the website and its contents are owned by, licensed to or lawfully used by babyboofashionz.shop.
Protected content may include:
Text
Product descriptions
Logos
Graphics
Photographs
Videos
Icons
Page layouts
Designs
Software
Website code
Databases
Branding
You may view and use the website for lawful personal shopping purposes.
You must not reproduce, modify, distribute, publish, sell, license, scrape or commercially exploit website content without prior written permission or another valid legal basis.
Nothing in these Terms transfers ownership of intellectual-property rights to you.
Names, logos, designs, product names and branding displayed on the website may be protected trademarks or commercial identifiers.
You must not use such branding in a way that:
Suggests unauthorised endorsement
Confuses customers
Misrepresents the origin of a product
Infringes another person’s rights
Breaches applicable law
Where customers may submit reviews, photographs, comments or other content, you retain ownership of your original content.
By submitting content, you grant us a non-exclusive, worldwide and royalty-free licence to use, reproduce, display, format and distribute that content for operating, improving and promoting our website and products, subject to applicable privacy law.
You confirm that submitted content:
Is based on a genuine experience
Is accurate to the best of your knowledge
Does not infringe another person’s rights
Does not contain unlawful or defamatory material
Does not reveal another person’s private information without permission
Does not contain malicious code
Does not contain confidential payment information
Does not misrepresent your identity
We may moderate or remove content that breaches these Terms, our policies or applicable law.
We will not intentionally alter a review in a way that materially misrepresents the customer’s genuine opinion.
You may send suggestions, ideas or feedback.
Unless separately agreed in writing, we may use feedback without an obligation to pay compensation, provided that our use complies with applicable law.
Do not send confidential commercial information unless we have agreed in advance to receive it confidentially.
The website may contain links to independent third-party websites or services.
Third-party websites are governed by their own:
Terms
Privacy notices
Cookie practices
Security procedures
Product and service policies
We do not control independent third-party websites and are not responsible for their content or practices merely because a link is displayed.
You should review the relevant policies before using a third-party service.
We may use independent services to support:
Payments
Fulfilment
Shipping
Analytics
Advertising
Product reviews
Customer support
Fraud prevention
Account authentication
Email communications
Returns
Some providers may enter into a separate contract with you or process information as independent data controllers.
Use of an independent service may be subject to that provider’s own terms.
Our collection and use of personal information are explained in our Privacy Policy.
Personal information may be processed where necessary to:
Operate the website
Process orders
Take payment
Arrange delivery
Provide customer support
Prevent fraud
Maintain security
Meet legal obligations
Where consent is legally required for marketing, advertising or analytics technologies, your choices will be managed through the applicable privacy controls.
By placing an order or communicating electronically, you agree that transaction-related communications may be provided electronically.
These may include:
Order acknowledgements
Order confirmations
Payment notifications
Dispatch notices
Tracking information
Delivery updates
Return instructions
Refund confirmations
Security notices
Service communications
Electronic communications may satisfy a requirement for written communication where permitted by law and provided in a durable form where required.
Marketing communications are governed by our Privacy Policy and your marketing preferences.
We may use reasonable verification and fraud-prevention measures.
An order may be reviewed, delayed, declined or cancelled where there are reasonable grounds to suspect:
Unauthorised payment
Identity fraud
Account compromise
False information
Promotion abuse
Return fraud
Unusual transaction activity
Unlawful conduct
We may request additional information reasonably necessary to verify a transaction.
We will not request complete card security information or account passwords by email.
We encourage customers to contact us before initiating a chargeback where reasonably possible so that we have an opportunity to investigate and resolve the matter.
We may provide relevant order, delivery, refund and communication records to a payment provider when responding to a dispute.
Nothing in this section prevents you from exercising valid rights available through your bank, card issuer, payment provider or applicable law.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
A loss is foreseeable if it was obvious that it might occur or if both parties knew, when the contract was formed, that it might occur.
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of mandatory consumer rights
Defective products where liability cannot lawfully be excluded
Any other matter that cannot legally be excluded or limited
Where products are supplied to consumers, they are intended for private use.
To the extent permitted by law, we are not generally responsible for business losses arising from consumer use, including:
Loss of profit
Loss of revenue
Loss of business
Business interruption
Loss of commercial opportunity
We are not responsible for losses caused solely by:
Incorrect information supplied by the customer
Failure to follow reasonable instructions
Product misuse
Unauthorised alteration
Events outside our reasonable control
Nothing in this section removes responsibility that cannot lawfully be excluded.
Where we expressly agree to supply a customer acting wholly or mainly for business purposes, consumer protections may not apply in the same way.
Unless separately agreed in writing:
Products are not supplied for resale.
We do not accept responsibility for indirect business losses.
Our total contractual liability to a business customer will not exceed the amount paid for the affected order, except where liability cannot legally be limited.
This section does not apply to a person purchasing wholly or mainly outside their trade, business, craft or profession.
We are not responsible for delay or failure caused by events outside our reasonable control, including:
Natural disasters
Severe weather
War or civil unrest
Terrorism
Government action
Customs disruption
Epidemics or public-health restrictions
Industrial disputes
Transport failure
Utility or internet outages
Cyberattacks
Carrier interruption
Supply-chain disruption
We will take reasonable steps to reduce the effect of the event and resume performance.
Where a delay becomes substantial, you may have the right to cancel and receive a refund for products not supplied, subject to applicable law.
We aim to resolve complaints fairly and professionally.
To make a complaint, contact:
Please provide:
Your full name
Order number where applicable
A clear description of the issue
Relevant photographs or documents
Details of previous communications
The resolution requested
We may request additional information reasonably necessary to investigate.
Submitting a complaint does not limit your statutory rights.
We may suspend or terminate access to the website or a customer account where reasonably necessary because of:
A material breach of these Terms
Fraud or suspected fraud
Security threats
Unlawful activity
Harassment or abuse
Unauthorised automated access
Legal or regulatory requirements
Where appropriate, we will explain the reason unless doing so would compromise security, fraud prevention or a legal obligation.
Termination does not affect rights and obligations that arose before termination.
We may update:
Website design
Product availability
Payment methods
Delivery options
Account functions
Technical features
Store policies
Changes will not remove mandatory rights relating to an order already accepted.
We may update these Terms to reflect:
Legal or regulatory changes
Changes to our services
New website functions
Operational changes
Security requirements
Clarification of existing provisions
The updated Terms will be published with a revised “Last updated” date.
The Terms normally applicable to an order are those available when the order is placed, unless:
A later change is required by law
You agree to the change
The later Terms provide more favourable rights
We will not retrospectively impose a material disadvantage on an accepted consumer order without a valid legal basis.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be modified to the minimum extent necessary or removed where modification is not possible.
The remaining provisions will continue to apply.
If we delay or fail to enforce a provision, this does not permanently waive our right to enforce it later.
A waiver relating to one breach does not automatically apply to another breach.
We may transfer our rights and obligations as part of a business sale, reorganisation or transfer, provided that doing so does not reduce your rights or materially disadvantage you.
You may transfer your rights where permitted by law or with our written agreement.
Unless expressly stated otherwise, these Terms are between you and the operator of babyboofashionz.shop.
A person who is not a party to the contract does not have the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except where applicable law provides otherwise.
These Terms, together with the policies and information incorporated into the contract before purchase, form the agreement relating to your order and use of the website.
Nothing in this section excludes liability for fraud, fraudulent misrepresentation or breach of mandatory consumer rights.
Headings are included for convenience and do not affect interpretation.
Words in the singular include the plural and vice versa where the context permits.
References to legislation include applicable amendments, replacements and subordinate legislation.
Where a provision could have more than one meaning, it will be interpreted consistently with applicable consumer law.
These Terms and contracts formed through babyboofashionz.shop are governed by the laws applicable in the United Kingdom, subject to any mandatory protections provided by the law of the country in which the consumer normally resides.
If you live in England or Wales, proceedings may be brought in the courts of England and Wales.
If you live in Scotland, proceedings may be brought in the Scottish courts.
If you live in Northern Ireland, proceedings may be brought in the courts of Northern Ireland.
Nothing in this section removes a consumer’s right to bring proceedings in another court where mandatory law permits.
Nothing in these Terms excludes, restricts or replaces mandatory rights concerning:
Accurate product descriptions
Satisfactory product quality
Fitness for purpose
Delivery
Distance-contract cancellation
Faulty goods
Repairs and replacements
Price reductions
Returns and refunds
Fair and transparent contract terms
Where these Terms conflict with a mandatory consumer right, the mandatory right will apply.
For questions, complaints, cancellation requests or assistance relating to these Terms, contact:
babyboofashionz.shop
Website: babyboofashionz.shop
Email: info@babyboofashionz.shop
Please include your order number where your enquiry concerns a purchase.
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