Shipping policy

 

This Shipping Policy explains the order processing, shipping, delivery, tracking and non-delivery procedures applicable to purchases made through babyboofashionz.shop.

By placing an order through our website, you agree to this Shipping Policy together with our Terms of Service, Return and Refund Policy and Privacy Policy.

Nothing in this Shipping Policy excludes, restricts or replaces any mandatory consumer rights available under applicable United Kingdom law.

1. Free Standard Shipping

babyboofashionz.shop provides free standard shipping on all orders placed through our website.

There is no minimum purchase amount required to qualify for free standard shipping.

Free standard shipping applies to all destinations that are available for selection during checkout. We do not charge an additional standard delivery fee unless a different paid delivery service is clearly offered and selected by the customer before the order is submitted.

2. Estimated Delivery Time

Our estimated total delivery time is:

15–20 calendar days from the date the order is confirmed.

This delivery estimate includes:

• Order verification

• Payment confirmation

• Product preparation

• Packing and fulfilment

• Transfer to the shipping provider

• Transportation

• Final delivery

The order-processing period is included within the stated 15–20-day delivery estimate and is not normally added separately.

3. When the Delivery Estimate Begins

The estimated delivery period begins after:

• The order has been successfully submitted

• Payment has been authorised

• We have accepted the order

• The customer has provided complete delivery information

• Any necessary payment or security verification has been completed

An automatically generated order acknowledgement confirms that we have received the order request but does not necessarily confirm that the order has been accepted.

4. Calendar Days

Unless otherwise stated, delivery estimates are expressed in calendar days.

Weekends and public holidays are included in the estimated 15–20-day period. However, order processing, carrier collections, customs operations and final delivery services may be limited during weekends and public holidays.

We will make reasonable efforts to deliver within the stated total delivery period.

5. Order Processing

Orders are reviewed and prepared before shipment.

Processing may include:

• Payment verification

• Fraud-prevention checks

• Delivery-address verification

• Product availability confirmation

• Picking and packing

• Shipping-label preparation

• Transfer to the delivery provider

Orders may require additional review where:

• Payment information cannot be verified

• The delivery address appears incomplete

• The order contains an unusually large quantity

• A product availability issue occurs

• The customer requests an order change

• The transaction is identified for additional security checks

If additional information is required, we may contact the customer using the email address or telephone number provided during checkout.

A delay caused by the customer’s failure to provide requested information may affect the delivery estimate.

6. Order Confirmation

After an order is placed, an order acknowledgement or confirmation will normally be sent to the email address provided during checkout.

Customers should review the confirmation carefully, including:

• Product name

• Size

• Colour

• Quantity

• Delivery address

• Contact information

• Total order value

If any information is incorrect, contact us immediately at:

info@babyboofashionz.shop

Customers should also check spam, junk and promotional email folders if an order email is not visible.

7. Shipping Destinations

We deliver only to destinations available for selection during checkout.

Delivery availability may depend on:

• Carrier coverage

• Local delivery restrictions

• Customs requirements

• Product restrictions

• Remote-area service limitations

• Legal or regulatory requirements

• Operational and security considerations

If a destination is unavailable, the customer may be unable to complete checkout.

If we discover after accepting an order that delivery cannot be completed to the supplied destination, we will contact the customer and provide an appropriate resolution, which may include cancellation and a full refund.

8. Delivery Address Requirements

Customers must provide a complete, accurate and deliverable address.

The delivery information should include:

• Recipient’s full name

• House or building number

• Street name

• Apartment, unit or floor number where applicable

• Town or city

• County or region where applicable

• Complete postcode

• Country

• Valid email address

• Valid telephone number

babyboofashionz.shop is not responsible for a delay caused solely by incorrect, incomplete or outdated information provided by the customer, except where responsibility cannot legally be excluded.

9. Changing a Delivery Address

To request an address correction, contact:

info@babyboofashionz.shop

The request should include:

• Customer’s full name

• Order number

• Original delivery address

• Complete corrected delivery address

• Email address used during checkout

We will make reasonable efforts to update the address, but an address change cannot be guaranteed after processing, fulfilment or shipment has begun.

A requested address change is not confirmed until written confirmation is provided by babyboofashionz.shop.

Once an order has been transferred to the delivery provider, we may be unable to redirect it.

10. Incorrect or Incomplete Addresses

An order sent using incorrect or incomplete information may be:

• Delayed

• Held by the delivery provider

• Redirected to a collection point

• Returned to the sender

• Treated as undeliverable

If a parcel is returned because the customer provided incorrect or incomplete information, we may offer:

• Reshipment after the address has been corrected

• Cancellation of the order

• A refund for eligible returned products

• Another appropriate resolution

Reasonable non-recoverable return or reshipment costs caused solely by customer-supplied errors may be charged or deducted where fair and legally permitted.

No deduction will be made where the delivery failure resulted from our error or where a deduction would be unlawful.

11. Dispatch Confirmation

When an order is dispatched, we may send a shipping confirmation email.

The confirmation may include:

• Order number

• Dispatch date

• Shipping provider

• Tracking number

• Tracking link

• Available delivery information

Tracking information may not become active immediately after dispatch. Shipping providers may require time to collect, scan and register a parcel in their tracking network.

A temporary delay in tracking activation does not necessarily mean that the parcel has not been shipped.

12. Tracking an Order

Where tracking is available, customers can follow the shipment using the tracking information provided by email.

Tracking information is generated by the shipping provider and may occasionally:

• Appear later than the parcel’s actual movement

• Remain unchanged while the parcel is travelling

• Display limited information during international transit

• Pause during customs processing

• Update after arrival in the destination country

• Display several scans from the same location

Customers should allow reasonable time for tracking information to update.

For assistance, contact info@babyboofashionz.shop and include the order number.

13. Delivery Estimates Are Not Guaranteed Dates

The 15–20-day period is our normal estimated total delivery window.

Unless we expressly agree otherwise in writing, the delivery estimate is not a guaranteed delivery date.

Delivery may be affected by circumstances including:

• Severe weather

• Transport disruption

• Customs inspections

• Carrier-network congestion

• Public holidays

• Industrial action

• Natural disasters

• Government restrictions

• Regional emergencies

• Security incidents

• Failed delivery attempts

• Incorrect delivery information

• Unusually high order volumes

We will make reasonable efforts to communicate and resolve material delivery delays.

Nothing in this section limits any mandatory rights available when an order is delivered late or is not delivered.

14. Delayed Orders

If an order has not arrived by the end of the estimated 20-day delivery period, contact:

info@babyboofashionz.shop

Please include:

• Full name

• Order number

• Complete delivery address

• Email address used during checkout

• Tracking number

• Description of the delivery issue

We may:

• Review the tracking history

• Contact the shipping or fulfilment provider

• Request a delivery investigation

• Provide updated delivery information

• Arrange a replacement

• Issue an appropriate refund

• Provide another remedy required by applicable law

Customers will not be required to resolve a carrier failure independently where babyboofashionz.shop selected and arranged the shipping provider.

15. Material Delivery Delays

If delivery cannot be completed within the agreed period, customers may have the right to request delivery within an additional reasonable period.

Where delivery remains incomplete after that additional period, the customer may be entitled to cancel the affected order and receive a refund.

A customer may be entitled to cancel without providing additional time where:

• We have refused to deliver

• Delivery by a specific date was expressly agreed as essential

• The customer informed us before purchase that delivery by a particular date was essential

• The surrounding circumstances clearly show that timely delivery was essential

Any refund legally due for cancelled and undelivered goods will be processed without undue delay.

16. Split Shipments

Orders containing multiple products may be divided into separate parcels.

This may occur where:

• Products are prepared at different fulfilment locations

• Products become ready for shipment at different times

• Packaging restrictions require separate parcels

• Carrier requirements make separate shipment necessary

Separate parcels may:

• Have different tracking numbers

• Follow different shipping routes

• Arrive on different dates

No additional standard shipping charge will be imposed solely because an order is divided into multiple parcels.

Customers should review all tracking numbers before reporting a missing product.

17. Delivery Attempts

The shipping provider may make one or more delivery attempts.

Depending on the local delivery service, the parcel may be:

• Delivered directly to the recipient

• Left in an authorised safe place

• Delivered to a neighbour

• Delivered to a reception desk

• Taken to a collection point

• Held at a local delivery facility

• Scheduled for another delivery attempt

Customers are responsible for reviewing tracking updates and following reasonable collection or redelivery instructions.

18. Safe-Place and Alternative Delivery

Where available, customers may authorise the shipping provider to leave a parcel:

• In a designated safe place

• With a neighbour

• At a reception desk

• With building management

• At another customer-selected location

Customers should not choose a location that is insecure, exposed to weather or easily accessible to the public.

Where the customer directly authorises delivery to a specific person or location, delivery to that authorised person or location may constitute completed delivery, subject to applicable law.

19. Signature or Identification Requirements

Certain orders may require:

• A signature

• Identification

• A delivery code

• Age verification

• Confirmation through the carrier’s website or application

The delivery provider may refuse or postpone delivery where required verification cannot be completed.

Customers should ensure that an authorised person is available where signature or identification is required.

20. Risk During Delivery

Where babyboofashionz.shop selects and arranges the shipping provider, products generally remain at our risk until they are physically received by:

• The customer

• A person identified by the customer

• An authorised delivery location where recognised by applicable law

If an order is lost, damaged or misdelivered before legal delivery has occurred, contact us so that we can investigate and provide an appropriate resolution.

Different rules may apply where the customer independently arranges a carrier that was not offered or selected by babyboofashionz.shop.

21. Parcels Marked as Delivered but Not Received

If tracking shows that a parcel has been delivered but it cannot be located, customers should:

1. Confirm that the delivery address on the order is correct.

2. Check entrances, porches, reception areas and authorised safe places.

3. Ask household members, neighbours, reception staff or building management.

4. Review any delivery photograph, signature or location information supplied by the carrier.

5. Contact us promptly at info@babyboofashionz.shop.

Please provide:

• Order number

• Tracking number

• Complete delivery address

• Details of the checks already completed

• Any delivery evidence available

We will review the available information and request an investigation where appropriate.

A carrier’s “delivered” scan may be considered as evidence, but it will not automatically prevent a legitimate non-delivery claim from being investigated.

22. Lost Parcels

A parcel may be treated as lost after:

• The shipping provider confirms the loss

• Tracking shows no meaningful movement for an unreasonable period

• A delivery investigation concludes that the parcel cannot be located

• A reasonable investigation period has passed without delivery

Where an order is confirmed lost before delivery, we will provide an appropriate remedy, which may include:

• Reshipment at no additional cost

• A refund to the original payment method

• Another resolution agreed with the customer

The available remedy may depend on product availability and applicable consumer rights.

23. Damaged Parcels and Products

Customers should inspect an order as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact:

info@babyboofashionz.shop

Please include:

• Order number

• Description of the damage

• Photograph of the complete product

• Close-up photographs of the damage

• Photograph of the outer packaging

• Photograph of the shipping label

• Video evidence where necessary

Please retain the product, original packaging and shipping materials until the claim has been reviewed.

Do not return or dispose of the damaged product before receiving instructions.

Depending on the circumstances, we may provide:

• Replacement

• Refund

• Repair

• Reimbursement of reasonable return costs

• Another remedy required by applicable law

24. Missing or Incorrect Products

If an order contains a missing or incorrect product, contact us promptly.

Please provide:

• Order number

• Name of the missing or incorrect product

• Photograph of all products received

• Photograph of the parcel

• Photograph of the shipping label

• Photograph of any packing documentation

Before reporting a missing item, check whether the order was divided into separate parcels.

We will review the fulfilment and shipping records and provide an appropriate resolution.

25. Unclaimed Parcels

Customers are responsible for collecting parcels held at collection points or delivery facilities within the period stated by the shipping provider.

If a parcel is not collected, it may be returned to the sender.

Where a parcel is returned because the customer failed to collect it, contact us to discuss:

• Reshipment

• Cancellation

• Refund eligibility

• Reasonable non-recoverable return or reshipment costs

Any charge or deduction will be applied only where fair and legally permitted.

26. Refused Deliveries

Refusing delivery does not automatically complete an order cancellation or guarantee a refund.

Customers wishing to cancel an order should send a clear cancellation request to:

info@babyboofashionz.shop

A refused parcel may require additional time to return and be identified.

Where applicable, a refund will normally be considered after the returned parcel has been received or sufficient evidence of its return is available.

This section does not limit any statutory cancellation or refund rights.

27. Returns to Sender

A parcel may be returned to the sender because of:

• Incorrect or incomplete address

• Failed delivery attempts

• Failure to collect

• Refusal of delivery

• Customs requirements

• Local delivery restrictions

• Damage in transit

Once the return has been received or confirmed, we will review the circumstances.

The available resolution may include:

• Reshipment

• Address correction

• Cancellation

• Refund

• Another appropriate remedy

Reasonable costs caused solely by customer-supplied errors or failure to complete delivery requirements may be deducted where fair and legally permitted.

28. Reshipment

A replacement shipment may be offered where:

• The original parcel is confirmed lost

• An incorrect product was supplied

• The product was damaged before delivery

• The delivery failure was caused by us or our selected provider

• Reshipment is otherwise agreed

Where the delivery failure was not caused by the customer, approved reshipment will be provided without an additional standard shipping charge.

Where reshipment is required because the customer supplied an incorrect address or failed to collect a parcel, reasonable additional costs may apply where legally permitted.

29. Customs and Import Charges

For deliveries outside the United Kingdom, the destination country may impose:

• Import VAT

• Customs duties

• Clearance charges

• Brokerage fees

• Local taxes

• Administrative charges

Where these charges are not collected during checkout, the recipient may be responsible for paying them directly to the customs authority or delivery provider.

Customs fees and import requirements are determined by the destination country and are outside our direct control.

We will not falsify customs documentation, misdescribe products or declare an artificially reduced order value.

Customers should review the import requirements of their destination before placing an international order.

30. Customs Delays

International orders may be inspected or held by customs authorities.

Customs processing times are not fully controlled by babyboofashionz.shop or the shipping provider.

Where customs delays occur, we will provide reasonable assistance and available shipping information.

Customers are responsible for providing any lawful information or payment required by the destination authority.

Mandatory consumer rights remain unaffected.

31. Customs Refusal or Non-Payment

If a customer refuses to pay a legitimate customs charge or fails to provide required customs information, the parcel may be:

• Delayed

• Held

• Returned

• Abandoned or disposed of under local procedures

Where the parcel is returned, any refund will be assessed after the returned products are received or their return is confirmed.

Reasonable non-recoverable charges may be deducted where fair and legally permitted.

No deduction will be made where the customs issue resulted from incorrect information supplied by babyboofashionz.shop.

32. Delivery Restrictions

We may be unable to deliver certain products to some destinations because of:

• Import restrictions

• Carrier limitations

• Product-specific regulations

• Sanctions or trade controls

• Remote-area restrictions

• Security concerns

• Legal requirements

If an accepted order cannot lawfully or practically be delivered, we will contact the customer and provide an appropriate resolution, which may include cancellation and a full refund for the affected products.

33. Cancelling an Order Before Dispatch

To request cancellation before shipment, contact:

info@babyboofashionz.shop

We will make reasonable efforts to cancel the order before fulfilment.

Cancellation cannot be guaranteed after processing or shipment has begun.

If the order has already been dispatched, the customer may need to receive it and follow our Return and Refund Policy.

This does not affect statutory cancellation rights.

34. Fraud Prevention and Delivery Verification

To protect customers and prevent fraudulent transactions, we may review:

• Billing and delivery addresses

• Payment verification results

• Device and transaction information

• Order history

• Delivery records

• Tracking information

• Signatures or delivery photographs

• Customer communications

We may request reasonable additional verification before dispatching an order identified as presenting an increased security risk.

We will never request a complete payment-card security code, online banking password or customer-account password by email.

35. Events Outside Our Reasonable Control

Delivery may be affected by circumstances outside our reasonable control, including:

• Natural disasters

• Severe weather

• War or civil unrest

• Terrorism

• Government action

• Epidemics or public-health restrictions

• Industrial disputes

• Transport failure

• Customs interruption

• Utility or communication outages

• Cybersecurity incidents

• Carrier-network disruption

• Supply-chain interruption

We will take reasonable steps to reduce the effect of such circumstances and resume fulfilment as soon as reasonably possible.

Where an event causes a substantial delivery failure or delay, customers may retain the right to cancel the affected order and receive a refund for products not delivered.

36. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

• Delivery services

• Shipping-provider arrangements

• Available destinations

• Legal requirements

• Shopify functions

• Operational procedures

The revised policy will be published on this page with an updated revision date.

The shipping terms applicable to an order will normally be those displayed when the order was placed, unless a later change is required by law or provides more favourable customer rights.

37. Contact Us

For questions about order processing, tracking, delayed deliveries, missing parcels, damaged shipments or delivery addresses, contact:

babyboofashionz.shop
Website: babyboofashionz.shop
Email: info@babyboofashionz.shop

Please include your order number, full name and the email address used during checkout so that we can locate the order and assist efficiently.

38. Statutory Rights

Nothing in this Shipping Policy excludes, restricts or replaces any mandatory right or remedy available to consumers under applicable United Kingdom law.