Refund policy

 

Thank you for shopping at babyboofashionz.shop. We want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the procedures for cancellations, returns, exchanges and refunds.

Nothing in this policy limits or excludes any rights available to consumers under applicable United Kingdom consumer law.

1. Our 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be in the same condition in which it was received;

• Be unworn, unused, unwashed and unaltered, except where handling is reasonably necessary to inspect the item;

• Have all original tags, labels and hygiene seals attached and intact;

• Be returned with its original packaging where reasonably possible; and

• Be accompanied by proof of purchase or the relevant order number.

To begin a return, contact us at info@babyboofashionz.shop before sending the item back.

Please include your order number, the item you wish to return and the reason for the return. We will review your request and provide the applicable return instructions and return address.

Items returned without first contacting us may not be identifiable and may delay or prevent the processing of the return.

2. Statutory Right to Cancel Online Orders

Customers purchasing as consumers generally have the right to cancel an online order without giving a reason.

The statutory cancellation period normally ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

For an order containing multiple items delivered separately, the cancellation period normally ends 14 days after the day on which the final item is received.

To exercise your right to cancel, you must send a clear statement of your decision to:

Email: info@babyboofashionz.shop

Your cancellation notice must be sent before the applicable cancellation period expires.

After notifying us of your decision to cancel, you must return the affected goods without undue delay and no later than 14 days after the day on which you informed us of the cancellation.

3. Cancelling an Order Before Dispatch

To request cancellation of an order before it has been dispatched, contact info@babyboofashionz.shop as soon as possible.

We will make reasonable efforts to cancel the order. However, we cannot guarantee cancellation once an order has entered processing, fulfilment or dispatch.

Where an order has already been dispatched, you may need to receive and return it in accordance with this policy.

4. Return Shipping Costs

For returns made because you changed your mind, ordered the wrong size or no longer want the product, you are generally responsible for the direct cost of returning the goods.

For items that are faulty, damaged, materially different from their description or incorrectly supplied, babyboofashionz.shop will cover reasonable return costs or provide an appropriate return method where a return is required.

Original shipping charges will be refunded where required by law. Where you selected a more expensive delivery method than the least expensive standard delivery method offered, any additional delivery cost may not be refundable.

We strongly recommend using a tracked return service and retaining proof of postage until your return and refund have been completed. We are not responsible for returned parcels that are lost before reaching the designated return location, except where the return method was arranged or provided by us.

5. Inspection of Returned Items

You may inspect an item in the same way that you would reasonably inspect it in a physical retail shop.

You may be responsible for any reduction in the value of returned goods caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Examples of excessive handling may include:

• Wearing an item for an extended period;

• Washing, altering or damaging an item;

• Removing tags or hygiene seals without necessity;

• Exposing an item to perfume, smoke, cosmetics or other substances; or

• Returning an item with visible signs of use beyond reasonable inspection.

Where permitted by law, an appropriate deduction may be made from the refund to reflect any diminished value caused by excessive handling.

6. Items That Cannot Be Returned for Change of Mind

Unless the item is faulty, damaged, incorrectly supplied or otherwise covered by mandatory consumer rights, we may be unable to accept returns of:

• Goods made to your specifications or clearly personalised;

• Sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken;

• Underwear, intimate apparel or similar hygiene-sensitive products where a protective hygiene seal has been removed;

• Earrings or other pierced jewellery where the hygiene seal has been broken;

• Gift cards;

• Products that have been worn, washed, altered or damaged after delivery; and

• Products returned after the applicable return period has expired.

Your statutory rights remain unaffected where an item is faulty, not as described or not fit for purpose.

7. Sale and Promotional Items

Sale, discounted and promotional items may be returned under the same statutory rights that apply to full-price items.

A reduced price does not remove your rights where an item is faulty, not as described or otherwise fails to meet applicable legal requirements.

Any additional voluntary return restrictions applying to a specific promotion will be clearly disclosed before purchase and will not affect mandatory statutory rights.

8. Faulty, Damaged or Incorrect Items

Please inspect your order promptly after delivery.

Contact info@babyboofashionz.shop as soon as possible if an item is:

• Faulty or defective;

• Damaged on arrival;

• Incorrectly supplied;

• Not as described; or

• Missing from your order.

Please provide:

• Your order number;

• A clear description of the issue;

• Photographs or video showing the item and the problem; and

• Photographs of the parcel and shipping label where relevant.

These materials help us investigate the issue but do not remove any statutory rights you may have.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Where goods do not meet these requirements, you may be entitled to a refund, repair, replacement or price reduction, depending on the circumstances and the time that has passed since delivery.

Where the statutory short-term right to reject applies, consumers generally have up to 30 days to reject qualifying faulty goods and request a refund.

9. Incorrect Size or Change of Mind

Choosing an incorrect size, colour or style does not normally mean that the item is faulty.

You may still request a return under our 30-day return policy, provided the item meets the return conditions stated above.

Customers are responsible for checking the size guide, measurements, product description and available options before placing an order.

10. Exchanges

To request an exchange, contact info@babyboofashionz.shop.

Availability of replacement sizes, colours or products cannot be guaranteed. In many cases, the fastest way to obtain another item is to return the original item for a refund and place a new order.

Where an item is faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer law.

11. Refund Processing

Once your return has been received, we will inspect it and notify you whether the refund has been approved.

Where a statutory cancellation right applies, we will issue the required refund without undue delay and no later than 14 days after:

• The day on which we receive the returned goods; or

• The day on which you provide satisfactory evidence that the goods have been returned,

whichever occurs first.

Refunds will normally be issued to the original payment method used for the order. We may use another method only where you expressly agree and do not incur additional fees as a result.

After a refund has been issued, your bank, card issuer or payment provider may require additional time to process and display the funds in your account. Such processing times are controlled by the relevant payment provider.

12. Partial Refunds

Where permitted by law, a partial refund may be issued where:

• An item has been handled beyond what is reasonably necessary to inspect it;

• An item has been returned damaged, incomplete or with missing components;

• The value of the goods has been reduced by the customer’s handling; or

• Only part of an order is returned.

No deduction will be made where it would unlawfully restrict the customer’s statutory rights.

13. Refused or Uncollected Deliveries

Refusing delivery or failing to collect a parcel does not automatically complete a valid cancellation or return request.

You should contact info@babyboofashionz.shop to notify us that you wish to cancel or return the order.

Where a parcel is returned because the delivery address supplied by the customer was incorrect, incomplete or inaccessible, reasonable additional delivery or return costs may be deducted from the refund where permitted by law.

14. Returned-to-Sender Parcels

Where an order is returned to the sender by the carrier, we will review the tracking information and contact the customer where possible.

A refund may be issued after the parcel has been received and inspected. Original or additional shipping costs may be deducted where the return resulted from an incorrect address, refusal of delivery, failure to collect the parcel or another circumstance attributable to the customer, except where such a deduction is prohibited by law.

15. Missing Refunds

Where we have confirmed that a refund has been issued but it is not visible in your account, please:

1. Check the original payment account;

2. Contact your card issuer, bank or payment provider; and

3. Allow the provider’s normal processing period to expire.

Should the refund still be missing, contact info@babyboofashionz.shop with your order number and refund confirmation details.

16. Gifts

Where an item was purchased by another person and sent to you as a gift, any approved monetary refund will normally be issued to the original payment method used by the purchaser.

We cannot redirect a refund to a different person or payment account unless required by law or expressly approved through a suitable alternative arrangement.

17. Proof of Purchase

A valid order number, order confirmation or other reasonable proof of purchase may be required to process a return or refund.

Where you cannot locate your order information, contact info@babyboofashionz.shop using the email address associated with the purchase.

18. Customer Responsibility

Customers are responsible for:

• Providing accurate order and contact information;

• Following the return instructions supplied by our customer service team;

• Packaging returned goods securely;

• Using a suitable return service;

• Retaining proof of return; and

• Ensuring that returned goods comply with this policy.

19. Statutory Rights

This policy is intended to operate alongside applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy excludes, restricts or replaces any right or remedy that cannot lawfully be excluded or restricted.

20. Contact Us

For cancellation, return, exchange or refund enquiries, contact:

Website: babyboofashionz.shop
Email: info@babyboofashionz.shop

Please include your order number and all relevant information so that we can review your request efficiently.